Round out your job application with a professional cover letter. We have plenty of info about cover letters and how to write your own, but if you are specifically looking to work in customer service, you’ve come to the right place.
Use this sample as a reference for writing your own, or simply replace our information with your own. If, however, you’d rather have it professionally written, let our cover letter builder do the heavy lifting.
Table of Contents
- Customer Service Cover Letter Sample (Image)
- Customer Service Cover Letter (Text Format)
- 5 Tips for Writing Your Customer Service Cover Letter
1. Customer Service Cover Letter Sample (Image)
The below images show both the Customer Service Cover Letter and the Customer Service Resume. You can download your own for free by clicking the images below.
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2. Customer Service Cover Letter (Text Format)
Dec. 16, 2016
3324 Auburn Blvd.
Folsom, CA, 95671
RE: Customer Service Position Application
Dear Ms. Darling:
I am writing to apply for a position on your customer service team at your Folsom Branch, as advertised on your company website. I have been in customer service for more than six years at two companies, with experience both in telemarketing and telecom service, as well as face-to-face customer interaction. Intel has a stellar reputation both for its products and as a place to work, and I feel I would enjoy the culture, atmosphere, and taking part in the company’s mission. I am confident I’d make a strong addition to the Intel Folsom team.
As mentioned, I have worked for two companies – first Barnes and Noble Books and Progressive Insurance. At Barnes and Noble I began as a cashier, but was quickly promoted to the information desk to help direct customers to sought after products and to address any inquires. While I was not a manager, I was one of the main customer service representatives at the store, handling a range of customer issues. At Barnes and Noble I learned how to handle difficult situations in a face-to-face environment, as well as basic salesmanship and customer service skills.
At Progressive I work at their call center and deal with customers exclusively remote, mostly by phone but occasionally over chat and online. I was named “Employee of the Month” in July 2015. This is due to my over 90% rate of customer satisfaction and 60% closing rating when selling a plan. I also am well versed in dealing with customer concerns and complaints, and have been trained in selling and managing more complicated accounts. I further have trained 5 employees.
My experience and natural communication skills make me a uniquely qualified and useful candidate for your customer service department. I would be a great fit for Intel and very much would appreciate the opportunity to meet you for an interview, if you’d consider me. Thank you for your time and consideration of my application, and I am looking forward to hearing back from you.
3. 5 Tips for Writing Your Customer Service Cover Letter
1. Be clear: Customer service demands a very clear set of responsibilities, so you will want to show you have experience handling them. Be as specific as possible about what your previous duties (and achievements were).
2. Focus on your experience: You will certainly want to include a skills section, but many hiring managers will want to see that you have a bit of experience in dealing with customers, regardless of the medium. Be sure to mention exactly how many years experience you have in customer service, as well what kind of training you’ve received.
Your cover letter should function as both information and promotion.
3. Use numbers: Always quantify where you can. Write “fielded 50+ calls daily” instead of “answered many calls each day.” This gives hiring managers both a better idea of your experience and numbers have a way of sticking better than adverbs.
4. Promote yourself: Your cover letter should function as both information and promotion. The point of your application is to prove you are the perfect candidate for the job, so don’t be afraid to make yourself shine. Talk about why you’re great and all you’ve accomplished.
5. Use words from the job posting: If you can without making your cover letter seem forced, take exact words and phrases from the job posting and use them in your letter. These will act like keywords managers notice. It informs them your application is exactly what they’ve been looking for.
Customer Service Representative Cover Letter Sample 1:
With 13 years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team.
I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email.
Customer Service Representative Cover Letter Sample 2:
I am writing to express my interest in a full time customer service position with your company. I read your job posting that appeared on Indeed. I believe my skills, experience, knowledge, and willpower for sales will make me the best candidate for this position.
As you will note from the enclosed resume, I am presently a part time telemarketer and I have many skills that would aid me as a customer service representative for your company. Here are some of the responsibilities I’ve held over the past six years:
- Experience in selling, promoting ,and advertising products
- Experience in customer relations
- Exceptional verifiable talent for ensuring customer satisfaction
- Using critical selling strategies to exceed productivity goals
- Excellent written and verbal presentation skill
- Experience in training new employees
I am currently in my third year of study at Riverson University and I am working toward my Bachelor’s degree in Public Health and Safety as well as a certificate in Occupational Health and Safety. Being in these programs has given me the opportunity to gain knowledge relative to the position such as verbal speaking skills, writing, and people skills.
I am confident that my education coupled with my relevant experience will allow me to make a substantial contribution to your company. I feel very qualified to fill your customer service position and would like to arrange an interview at your earliest convenience. Please feel free to contact me at or by email at . Thank you for your consideration, and I look forward to hearing from you.
Customer Service Representative Cover Letter Sample 3:
I am writing in regards to the Customer Service Representative position that is open with your company at this time. I am a highly capable professional with over 7 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team.
My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I possess an uncanny ability to build rapport and relationships with internal and external customers via the telephone. These, coupled with my ability to examine a process to look for improvement as well as manage multiple projects simultaneously all are valuable assets that I feel can benefit your company. I can solve problems, quickly and precisely, which has resulted in sales increases in my previous positions.
My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have shaped me into an excellent administrator. The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked to for decision making.
I have enclosed my resume to display my past achievements, as well as to demonstrate how I can be a valuable part of your team.
Customer Service Representative Cover Letter Sample 4:
I am writing you in reference to the customer service representative position at your company. After seeing your ad posted online, I immediately felt compelled to contact you. As someone who has frequented your business over the years, I believe I have a solid understanding of the needs of your customers. Moreover, I believe that my personal qualities align well with what you are seeking in a representative.
I understand that quality customer service is essential to a successful business and I take pride in filling that role. I’ve worked in various customer service roles over the course of my career. Five years ago, I worked as a cashier and sales representative at Target. I enjoyed the frequent contact I had with customers and the role I played in solving their problems. I am currently employed as customer service representative by Comcast, and take pride in finding creative solutions to problems presented by customers. On an average day, I work with over 200 customers, and am able to leave all of them happy with the service they’ve received.
In addition, I possess personal qualities that make me an ideal candidate for this position. I enjoy speaking with people and finding solutions to meet their needs. I am able to remain calm and positive even when those around me are feeling stressed and anxious, and I am usually able to help others remain calm as well. I work well independently and require very little direct supervision to successfully complete my job. Moreover, I am an energetic worker who is able to give as much effort and dedication to my last call of the day as I am to the first.
I would like to thank you for taking the time to consider my application. Because of the reasons outlined above, I believe I am an excellent candidate for this position. I hope that you will agree with me that we would work well together, and I hope to hear from you in the near future to set up an appointment to further discuss my qualifications. I am available during work hours at 555-555-5555 and by email at [email protected] I look forward to hearing from you.